“I wanted to be sure to let you know about my experiences with your company over the last two years, and about the care that my mother Marie received. From the very first day when I called your company over two years ago and spoke to Elaine, it has been a truly positive experience. I remember that first phone call when Elaine explained everything in detail and made the appointment to come and meet my mother at the rehab hospital. Right from that first conversation I felt reassured and confident that I was dealing with a quality company. Elaine has been wonderful over the last two years. I have called her in the evening and on weekends and many times in between. She has always been extremely professional yet sincere and caring through every aspect of Mom’s care. She has met with me in person whenever I needed her and helped me figure out situations that were difficult when my mom transition from 24-7 care to part-time care. She has been kind and caring through every phase of this journey. You are truly lucky to have her.
The other staff members have also been great. I have spoken to Doreen who has helped me several times. Kristina has been especially helpful and patient. I have talked to her many times over the past couple of years, probably too many times for her liking, and she has always been pleasant and helpful. We had many discussions when there was a change in caregiver for time off or changes. She has always reassured me and listened to my concerns. I always knew I could call or text your agency at any time and someone would promptly get back to me and address my concerns. Communication is extremely important to the person trying to coordinate the care for his or her loved one.
Most importantly, I would like to tell you how great the caregivers you employ are. Mom had such good care from all the caregivers your agency provided for her. They always seemed to be extremely competent and experienced. I was so pleasantly surprised as to how caring and concerned the aids were caring for Mom. They truly enjoyed caring for mom especially the 24-7 caregivers. Mom was so lucky to have had wonderful people like Avis and Audet in her life.
A company is really only as good as the people it employs and you should truly be proud of the caregivers and all the staff at Companions for Living. What a wonderful group of people. Even dealing with Mom’s long-term insurance company was made easier for me with the billing system that is used. I would highly recommend your company to anyone who needs to hire a great caregiver. Thank you for providing such a great experience for my mother and also for me.